At Comfort Studioo, we value your satisfaction and aim to provide a hassle-free shopping experience. Please review our return and refund policy below.
Return Policy
We offer a 15-day return policy, meaning you have 15 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
✔ Unworn or unused, with tags intact.
✔ In its original packaging.
✔ Must include the receipt or proof of purchase.
How to Start a Return
To initiate a return, please contact us at lal_admin@sitaratextile.com or call +92 315 8384560.
Returns should be sent to the following address:
📍 Sitara Lal Centre, Lal Mill Chowk, Factory Area, Faisalabad, Pakistan
Once your return request is accepted, we will provide you with a return shipping label along with instructions on how to send the item back.
⚠ Items sent back without prior request will not be accepted.
For any return-related queries, contact us at lal_admin@sitaratextile.com.
Damages & Issues
Please inspect your order upon receiving it. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
❌ Perishable goods (e.g., food, flowers, plants)
❌ Custom or personalized products
❌ Personal care & beauty items
❌ Hazardous materials, flammable liquids, or gases
❌ Sale items & gift cards
If you have any concerns about your item’s eligibility for return, feel free to reach out.
Exchanges
The quickest way to exchange an item is to return the original item first. Once your return is accepted, you can place a new order for the desired product.
European Union – 14-Day Cooling-Off Period
For orders shipped to the European Union, you have the right to cancel or return your order within 14 days, regardless of the reason. The item must still meet our return eligibility criteria mentioned above.
Refund Policy
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method within 10 business days.
- Please note that your bank or credit card company may take additional time to post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at lal_admin@sitaratextile.com or call +92 315 8384560.
For further inquiries, feel free to reach out to our support team. We’re here to assist you! 😊